Terms and Conditions
CONDITIONS OF USE
Welcome to KanakaDurga Collections.
kanakadurgacollections.com Website is owned and operated by KanakaDurga. By
accessing or using www.kanakadurgacollections.com you as a “User” agreed to be
bound by these Terms and Conditions (“Terms”) and any additional terms and
conditions of third party sellers (“Sellers”). If you visit or shop within this
website, you accept these conditions. Please read them carefully.
PRIVACY
Please review our Privacy Notice, which
also governs your visit to our website, to understand our practices.
ELECTRONIC COMMUNICATIONS
When you visit KanakaDurga Collections or
send e-mails to us, you are communicating with us electronically. You consent
to receive communications from us electronically. We will communicate with you
by e-mail or by posting notices on this site, or through sms notifications. You
agree that all agreements, notices, disclosures and other communications that
we provide to you electronically satisfy any legal requirement that such communications
be in writing.
COPYRIGHT
All content included on this site, such as
text, graphics, logos, button icons, images, audio clips, digital downloads,
data compilations, and software, is the property of KanakaDurga Collections or
its content suppliers and protected by international copyright laws. The
compilation of all content on this site is the exclusive property of
KanakaDurga Collections, with copyright authorship for this collection by
KanakaDurga Collections.
YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible
for maintaining the confidentiality of your account and password and for
restricting access to your computer, and you agree to accept responsibility for
all activities that occur under your account or password. If you are under 18,
you may use our website only with involvement of a parent or guardian.
KanakaDurga Collections and its associates reserve the right to refuse service,
terminate accounts, remove or edit content, or cancel orders in their sole
discretion.
REVIEWS, COMMENTS, EMAILS, AND OTHER
CONTENT
Visitors may post reviews, comments, and
other content: and submit suggestions, ideas, comments, questions, or other
information, so long as the content is not illegal, obscene, threatening,
defamatory, invasive of privacy, infringing of intellectual property rights, or
otherwise injurious to third parties or objectionable and does not consist of
or contain software viruses, political campaigning, commercial solicitation,
chain letters, mass mailings, or any form of “spam.” You may not use a false
e-mail address, impersonate any person or entity, or otherwise mislead as to
the origin of a card or other content.
RISK OF LOSS
All items purchased from KanakaDurga
Collections are made pursuant to a shipment contract. This basically means that
the risk of loss and title for such items pass to you upon our delivery to the
carrier.
QUESTIONS:
Questions regarding our Conditions of
Usage, Privacy Policy, or other policy related material can be directed to our
support staff by clicking on the “Contact Us” link in the side menu. Or you can
email us at: info@kanakadurgacollections.com
Cancellation Policy:
If a customer cancels an order before the
order has been shipped, Kanaka Durga Collections may accept the order
cancellation and refund the amount to the buyer within a reasonable period. In
such cases, the order amount will be refunded but with any transaction fee
charged by the Bank deducted. Please note that Kanaka Durga Collections may not
be able to cancel orders that are already shipped or in transit.
Return/Refund or exchange eligibility:
Orders are only eligible for return/exchange
if it has:
Genuine Quality Issues: If you receive a saree with genuine quality problems, please contact our customer support team within 4-5 days of receiving the product. We may request you to provide unboxing video proof from start to end to process your return. We will initiate the refund/exchange process once we have received the product and investigated the issue.
Damaged or Wrong/Missing Product: If your saree arrives damaged or if you receive the wrong item, please contact us within 4-5 days of receiving the product. We will initiate the refund process or send you the correct item (unboxing video proof from start to end) at no additional shipping cost, based on your preference.
Colour Mismatch: We take utmost care while photographing images to match the true colour of the saree. However, there might be slight colour variations due to differences in the display of the screen. Kindly note slightly colour variation will not be considered as a valid reason to process a refund.
Any requests for returns must be raised with the customer care team within 4-5 days of receiving the product.
A full unboxing/opening video of the parcel is mandatory for claiming a refund or exchange. The damage or the issue has to be captured in the video for ease of claiming refunds.
All products being returned or exchanged must be unused, unworn, and in their original condition with tags attached.
Please ensure that the saree is returned in its original packaging to prevent any damage during transit.
We do not accept returns or exchanges on
sarees that have been customized or altered to your specifications like adding
fall and edging.
Refund timeline:
Refunds (net of any additional charges applied on account of return) shall be made to the same issuing bank through which the Product was purchased, using the same payment mode. Refunds are processed within 2 business days of receiving the product to KanakaDurga Collections warehouse.
The refunded amount may take 7-10 business days from the date of initiation of refund to reflect in the bank account/Credit card/wallet.
In the event of false, frivolous or baseless complaints regarding the delivery or quality of the Products, the customer will not be eligible for refund or replacement.
Customers have the option to raise a chargeback with their bank, if the refund amount does not reflect within 15 days from the date of initiating refund.
However,
we request the customers to reach out to us first for any queries and speedy
resolution on any payment/ refund concerns.
Shipping Policy & Charges:
We ship all the orders within India through various courier partners (Indian Post & DTDC) within 4-5 Working Days after Order Confirmation.
Shipping Charges (Only in India)
Andhra Pradesh and Telangana: Per Order 80 INR/ Per 2
order 120 INR/ Per 3 Orders 150 INR/ Additional Orders Plus 50 INR
Other States (In India): Per Order 100 INR/ Per 2 order 150 INR/ Per 3 Orders 200 INR/ Additional Orders Plus 50 INR