This Privacy Policy outlines KanakaDurga Collections approach to Data Protection and Privacy to fulfil its obligations under the applicable laws and regulations. This Privacy Policy applies to your Personal Information which is processed by us, whether in physical or electronic mode.

While you may be able to browse the Platform (Website and App collectively referred to as “Platform”) from countries outside of India, however, please note we do not offer any product/service under this Platform outside India. By visiting the Platform or providing your information, you expressly agree to be bound by this Privacy Policy and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

In this Privacy Policy, the expressions ‘Personal Information’, ‘Data Subject’, ‘Controller’, ‘Processor’ and ‘Processing’ shall have the meanings given to them in the applicable privacy laws.

We are committed to treating data privacy seriously. It is important that you know exactly what we do with your Personal Information.

Throughout this document, “we”, “us”, “our”, “ours” refers to KanakaDurga Collections. Wherever we have said ‘you’ or ‘your’, this means YOU.

PERSONAL INFORMATION GATHERED BY KanakaDurga Collections

INFORMATION YOU GIVE US:

We receive and store any information you provide while using KanakaDurga Collections or give us in any other way. You can choose not to provide certain information, but then you might not be able to use KanakaDurga Collections. We use the information that you provide for such purposes as opening your account, processing your transactions, responding to your requests, and communicating with you.

INFORMATION WE COLLECT ABOUT YOU:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies,” and we obtain certain types of information when your web browser accesses our Services. Depending upon the jurisdiction from where you might be accessing our Platform and as per applicable laws:

You may be served different types of cookies such as strictly necessary cookies, performance cookies etc. For example, If you are an international user accessing our Platform, we only collect strictly necessary data for the functioning of our Platform.

INFORMATION FROM OTHER SOURCES:

We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

CATEGORIES OF PERSONAL INFORMATION

Categories of Personal Information we may collect and process are as follows;

DEMOGRAPHIC & IDENTITY DATA

Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture

Open data and public records such as information about YOU that is openly available on the internet

Details such as Transaction amount, bank name, card number, card type.

ONLINE IDENTIFIERS AND OTHER TECHNICAL DATA

Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet

Technical details such as device information, location and network carrier when you use our mobile applications

Communications details such as the Metadata and other Personal Information we get from communications done through e-mails, SMS, instant messages and calls

Usage data details such as data about how you use our platform, pages viewed, etc.

CONSENT

By using the Platform and/ or by providing your information, you agree and consent to us collecting, storing, processing, transferring, using and sharing of your personal information (including sensitive personal information as per applicable law) that you disclose on the Platform with third parties or service providers for the purposes set out and in accordance with this Privacy Policy.

PURPOSES OF GATHERING YOUR PERSONAL INFORMATION

We use your personal information to operate, provide, develop, and improve the products and services. These purposes include:

PURCHASE AND DELIVERY OF PRODUCTS AND SERVICES

We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

PROVIDE, TROUBLESHOOT AND IMPROVE KanakaDurga Collections

We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our Platform.

RECOMMENDATIONS AND PERSONALIZATION

We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with us.

COMMUNICATE WITH YOU

We use your personal information to communicate with you in relation to KanakaDurga Collections via different channels (e.g., by phone, e-mail, chat).

ADVERTISING

We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.

DATA SECURITY

We are committed to protecting your Personal Information in our custody. We take reasonable steps to ensure appropriate physical, technical and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission and deletion. We ensure that the third parties who provide services to us under appropriate contracts, take appropriate security measures to protect your Personal Information in line with our policies.

RETENTION AND DISPOSAL OF DATA

We keep the Personal Information we collect about you on our systems or with third parties for as long as it is required for the purposes set out in this Privacy Policy and for legal or regulatory reasons. We will only use your Personal Information for those purposes and will make sure that your Privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

LINKS TO OTHER WEBSITES

Our Platform may contain links to websites of other organisations. This privacy policy does not cover how that organisation processes Personal Information. We encourage you to read the privacy policies on the other websites you visit.

CHILDREN'S PRIVACY

Our platform is directed to be used by adults only. If you are not an adult, while you may look at our site, you should not make a purchase, register, or submit Personal Information to us. We or our associates /affiliates do not knowingly collect information from minors.

YOUR RIGHTS AS A CUSTOMER

We understand that when you interact with KanakaDurga Collections, you have rights over your Personal Information. These rights involve providing reasonable steps to allow you to access your personal Information, correct any errors among others. In the event that you are not satisfied with our response or have unresolved concerns, you can get in touch with us to resolve the issue by means of privacy@kanakadurgacollections.com

CONTACT US

FOR ANY FURTHER QUERIES AND COMPLAINTS RELATED TO PRIVACY UNDER APPLICABLE LAWS AND REGULATIONS, YOU COULD REACH US AT:

Address: 14-24/65/356, Road Number 8, Lakshmi Sai Meadows, Beeramguda, Ameenpur, Hyderabad, SangaReddy, Telangana, Pin- 502032.

Email Address: support@kanakadurgacollections.com

NOTIFICATION OF CHANGES

We keep our Privacy Policy under regular review to make sure it is up to date and accurate. Any changes we may make to this Privacy Policy in the future will be posted on this page. We recommend that you re-visit this page regularly to check for any updates.

Payment

Credit Cards, Debit Cards, UPI

We accept MasterCard, VISA, American Express, Diners Club cards and Maestro cards.

Net Banking / Debit Card

We support net banking with SBI, ICICI, HDFC, Citibank, Kotak, Axis Bank and Others.

Cash On Delivery -NOT AVAILABLE

Safe Shopping:

We have taken several steps to ensure that payments made on KanakaDurga Collections are safe and secure. At no point will anyone from KanakaDurga Collections ask you to share your Credit Card, Bank Account or KanakaDurga Collections My Account details via email or call. We request that you do not share these details with anyone under any circumstances.